Returns
Want to return an item? Here's how it works, step by step. You can arrange it in a few minutes through our returns portal.
How it works
1. Register your return
Register your return through our returns portal (return fee: €6.50). Enter your order number (you'll find it in your order confirmation) and email address, then select which items you're returning and why. You'll receive your return label right away and can track the status of your return in the portal.
2. Pack your return
Check that your items are unworn, unwashed and undamaged, with the labels still attached. Pack your return in a sturdy shipping bag or box and stick the return label on the outside — not directly on the product packaging.
3. Ship your package
Drop off your package at a parcel point near you. Keep the proof of postage until your refund has arrived.
4. Get your money back
Once we've received and processed your return, we'll refund the amount via your original payment method. It will be back in your account within 10 business days.
Want to exchange?
We don't offer a separate exchange service, but this is the fastest way:
- Order the size (or colour) you want right away — you'll have it quickly and won't risk it selling out.
- Return your original order using the steps above.
Not sure about your size? Check the size guide — and if you can't work it out, send us a message with your height. We're happy to help you choose.
Return conditions
- Register your return within 14 days of receiving your order.
- Items must be in new condition: unworn, unwashed, undamaged and with the original labels attached. Trying on is always fine, of course.
- Returns through the portal cost €6.50 for the return label.
- Received a defective or wrong item? Report it within 48 hours through the returns portal or our contact form, including a photo. We'll get back to you within 2 business days and make it right — the return costs are on us, naturally.
- After receiving and checking your return, we'll refund you within 10 business days via your original payment method.
Frequently asked questions about returns
How does the return process work?
Register your return through our returns portal using your order number and email address. You'll receive a return label right away. Pack your items well, drop the package off at a parcel point, and track the status in the portal. Once your return has arrived, we'll refund the amount.
What are the return costs?
Returns through the portal cost €6.50 for the return label. Did you receive a defective or wrong item? Then the return costs are on us, of course.
What are the return conditions?
Register your return within 14 days of receiving your order. Items must be unworn, unwashed and undamaged, with the original labels still attached. Trying on is always fine — just like you would in a store.
Can I exchange my order?
We don't offer a separate exchange service. Want a different size, colour or variant? Order the item you want right away — so you'll have it quickly — and return your original order through the returns portal. Once your return has arrived and been processed, we'll refund the full purchase amount.
Can I return multiple orders together?
Yes. Just register each order separately in the returns portal, so both returns are logged. You can then send the items back in one package — include both return confirmations.
I'm returning an item from a bundle (like the Sunday Running Kit) — what do I get back?
You'll be refunded the amount you paid for that item after the bundle discount. The discount is recalculated across the items you keep and return.
When will I get my money back?
Once we've received and checked your return, we'll start the refund. The amount will be in your account within 10 business days. You'll receive an email as soon as your return has been processed.
How will I get my money back?
Via the same payment method you used to pay — for example iDEAL or credit card. With credit cards, depending on your bank, it can take 1-2 billing cycles before you see it.
I haven't received my money back, what now?
First check whether you've received an email confirming your return has been processed. Has it been more than 10 business days since then? Contact us with your order number — we'll look into it right away.
My item is defective or I received the wrong item
That shouldn't happen — apologies. Report it within 48 hours through the returns portal or our contact form and include a photo. We'll get back to you within 2 business days and make sure it's sorted.
Can't figure it out? Get in touch — we're happy to help.